At Irrigation Supplies Shop, we’re committed to providing professional-grade irrigation equipment with reliable global delivery. Below you’ll find answers to common questions about our products, shipping, and services tailored for commercial farmers, landscape professionals, and irrigation specialists.

Product Questions

What types of irrigation products do you specialize in?
We specialize in comprehensive water management solutions including:
  • Bauer-compatible clamps and irrigation systems
  • PE irrigation pipes and PP compression fittings
  • Professional-grade dosing pumps and pumping equipment
  • WRAS-approved pressure tanks and vessels
  • Metal BSP fittings and brass garden click fittings
  • Complete farm irrigation systems and sprinkler equipment
Are your products suitable for commercial farming operations?
Absolutely. Our product line is specifically curated for professional applications:
  • Industrial-grade materials that withstand heavy use
  • WRAS-certified components where required
  • Bauer-compatible systems for seamless integration
  • Durable PE pipes designed for agricultural use
Many commercial growers rely on our equipment for critical irrigation needs.

Shipping & Delivery

What are my shipping options and timelines?
We offer two reliable shipping methods:
  1. Standard Shipping ($12.95) via DHL/FedEx: 10-15 business days after dispatch (recommended for urgent orders like metal valves or pump equipment)
  2. Free Economy Shipping via EMS for orders over $50: 15-25 business days after dispatch (ideal for non-urgent bulk orders of hoses or fittings)
All orders are processed within 1-2 business days from our Tucson, AZ warehouse.
Do you ship to my country?
We ship globally to most countries, excluding certain Asian and remote regions. During checkout, our system will automatically confirm if we can deliver to your location. Popular destinations include:
  • North & South America
  • Europe
  • Australia/New Zealand
  • Middle East
  • Africa (major markets)
How are delicate items like dosing pumps packaged?
Our warehouse team specially packages all items:
  • Fragile equipment (pumps, valves) receive custom foam protection
  • PE pipes are sealed to prevent kinking
  • Metal fittings are wrapped to prevent corrosion
  • All shipments include protective outer packaging
We maintain a 99.7% damage-free delivery rate through these measures.

Payments & Pricing

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Are import duties included in the price?
Yes, we provide complete cost transparency:
  • All estimated import duties/taxes are calculated at checkout
  • No surprise fees upon delivery
  • Customs documentation is properly completed for international shipments

Returns & Support

What is your return policy?
Our customer-friendly policy includes:
  • 15-day return window from delivery date
  • Items must be unused and in original packaging
  • Prepaid return labels provided for damaged items (like sprinkler equipment)
  • Immediate replacement of compromised irrigation pipes/fittings
Contact [email protected] with your order number to initiate returns.
What if I receive damaged irrigation pipes?
While rare (99.7% damage-free rate), we promptly resolve any issues:
  1. Contact us within 48 hours of delivery
  2. Provide photos of damaged items/packaging
  3. We’ll ship replacements immediately (no need to return damaged pipes)
  4. For WRAS-approved pressure vessels, special documentation is provided
How do I contact customer support?
Our professional support team is available via:
  • Email: [email protected]
  • Include your order number for faster service
  • Typical response time: 1 business day

For time-sensitive issues with irrigation equipment deliveries, please mark your email as “URGENT.”

Professional irrigation solutions delivered globally. Whether you’re installing farm irrigation systems or maintaining commercial landscapes, trust Irrigation Supplies Shop for reliable equipment and transparent service. Need help not covered here? Contact our team at [email protected].